Cancellation policy
Cancellations Policy
At Ski Bum Coffee Co®, we believe your subscription should work for you... not the other way around. You're in the mountains, not locked in. Here's everything you need to know about cancelling or managing your "Season Pass" coffee club subscription plan.
Cancellation Timing
You may cancel your "Season Pass" coffee club subscription plan at any time. To avoid being charged for an upcoming delivery, your cancellation request must be submitted at least 48 hours before your next scheduled billing date. Requests received after the 48-hour window may result in one final order being processed and shipped before cancellation takes effect.
How to Cancel
You can manage or cancel your "Season Pass" coffee club subscription plan directly through your customer account, or by contacting us via our Contact Us page.
Upcoming Deliveries
If a cancellation is submitted after your next order has already been processed and shipped, that delivery will proceed as normal. We're unable to recall shipments once in transit, your cancellation will apply to the following scheduled delivery.
Subscription Delivery Frequencies
Our "Season Pass" coffee club subscription plans ship on these schedules with automatic discounts:
Every 1 week — 15% off
Every 2 weeks — 13% off
Every 3 weeks — 12% off
Every 4 weeks — 11% off
Need a break? You can pause or adjust your delivery frequency anytime from your customer account portal.
Refunds
Because coffee is a perishable product, we generally do not issue refunds on subscription orders that have been processed and shipped. If there's a quality concern, damage, or incorrect item, contact us within 48 hours of delivery and we'll make it right. If a billing error occurs after a valid cancellation, contact us and we'll resolve it promptly.
Store Credit
In eligible cases, at our some discretion, we may offer store credit in lieu of a refund, applicable toward any future purchase.
Non-Coffee & Merchandise Items
For merchandise or non-perishable subscription items, our standard 30-day return policy applies. See our full Refund Policy.
Questions?